A Practical Guide to a Virtual Assistant For Lawyers

Who Are Virtual Legal Assistants?

A virtual legal assistant is a remote professional who supports lawyers, law firms, and legal professionals with a mix of tasks that go beyond basic admin work.

While they do handle administrative tasks like scheduling and drafting letters, many also take on legal-focused work such as research, preparing forms, or updating case management systems.

This growing field is part of a global trend. As of 2025, there are an estimated 40 million virtual assistants worldwide, with many working from regions like Latin America, Asia, and Eastern Europe.

With such a large talent pool, law firms can find assistants who match their specific needs, whether that’s general office support or more specialized legal help.

For solo attorneys, a legal virtual assistant can act like an extra member of the legal team and help lighten the load. Meanwhile, larger firms often use them to handle overflow during busy periods.

Of course, they’re not a replacement for licensed professionals, but they do cover the kind of recurring work that allows lawyers to focus on core legal work.

What Do Virtual Legal Assistants Do?

A virtual assistant for lawyers can step into many roles depending on what a firm needs most. Some handle administrative work, while others take on legal-focused tasks under attorney supervision. Here’s a closer look at the areas where they usually help:

• Scheduling and email management: Keep calendars updated, coordinate client meetings, triage inboxes, and track important deadlines.
• Document drafting and preparation: Draft letters, forms, contracts, and demand letters, plus handle document management so files are easy to find.
• Legal research and case support: Pull case law, prepare summaries, and organize discovery files. For example, compiling liability rulings in a personal injury case.
• Billing and accounting help: Send invoices, track payments, follow up on overdue accounts, and maintain expense records on legal billing software.
• Client services: Manage client intake, guide onboarding, schedule follow-ups, and answer routine questions while protecting confidentiality.
• Data entry and software tasks: Enter client details, record deadlines, upload and label files, and keep systems accurate using legal software.

Essentially, these responsibilities cover the routine side of practice so attorneys can put their time and energy into work that demands more legal knowledge and expertise.

What Virtual Legal Assistants CANNOT Do

While independent virtual legal assistants and agency-based staff are valuable, there are limits to their role. They’re talented professionals, but they’re not licensed attorneys.

With that in mind, knowing where the line is drawn keeps your practice compliant with ethical guidelines and protects your clients.

A few areas that remain off-limits:

• Provide legal advice: Only licensed attorneys can counsel clients or offer legal opinions, even if assistants have years of experience.
• Represent clients in court: Virtual assistants cannot appear in hearings or trials on your behalf.
• Sign or file documents as an attorney: They can help with drafting and document management, but final signatures and submissions are the attorney’s responsibility.
• Break client confidentiality agreements: Assistants may handle sensitive files, but lawyers must make sure proper safeguards are in place.
• Act as substitutes for paralegals: While they can take on research or drafting tasks, they don’t replace even certified paralegals working under attorney supervision.

In short, virtual assistants are there to support, not replace, licensed professionals.

Remember: Treating them as partners for administrative and case prep work while respecting boundaries helps maintain compliance and strengthens trust with clients.

A Guide to Hiring the Right Legal Virtual Assistant

Since we’ve covered what virtual legal assistants can and cannot do, the next step is figuring out how to bring the right one onto your team. The hiring process matters just as much as the work itself, because a poor fit can create more headaches than help.

In the legal profession, where confidentiality and accuracy are non-negotiable, taking time to choose carefully pays off. So, here are a few steps to keep in mind:

1. Define Your Needs First

Before you start interviews, make a clear list of what you want handled. Is it mostly scheduling and billing, or do you need someone who can assist with legal research and strategic planning?

Being specific keeps the process focused and prevents you from hiring someone who doesn’t match your expectations.

Writing out the tasks in detail also helps you decide whether you need a generalist who can handle day-to-day admin work or someone with prior legal experience. To get started, consider listing needs like:

• Managing calendars and client calls
• Handling billing and follow-ups
• Drafting legal documents for attorney review
• Supporting research and case prep
• Keeping files and legal software updated

2. Decide on Flexible Plans or an In-House Team

One of the first choices in the hiring process is deciding whether your firm is better served by an in-house team or by flexible arrangements with virtual legal assistant services. Both options come with advantages, and the right fit depends on how your legal practice is structured.

With an in-house setup, you get people in the office every day who can handle tasks face-to-face. This model gives you direct oversight and tighter integration with the rest of the staff.

However, it also comes with higher overhead costs. Salary, benefits, and office space add up quickly. For small or growing firms, that expense can feel heavy.

On the other hand, working with a remote legal assistant or a broader virtual legal staff offers flexibility. You can scale hours up or down depending on the caseload, and you only pay for the support you need.

Some firms even work with an entire outsourced team for billing, intake, and scheduling. This arrangement can free up attorneys without forcing the firm to commit to permanent hires.

3. Look for Professional Oversight

If you decide to hire through an agency rather than working with an independent assistant, it’s worth checking whether they provide a dedicated account manager. 

This role acts as a bridge between your firm and the assistant, making sure tasks are handled correctly and deadlines are met.

An account manager also gives you a single point of contact, so you’re not left chasing updates or repeating instructions.

This layer of oversight adds value in a few ways. It creates accountability, since there’s someone actively monitoring the assistant’s performance. It also gives you room to request changes, refine the workflow, or scale support as your caseload grows.

4. Prioritize Confidentiality and Fit

Skills and experience are important, but in the law practice, trust and compatibility matter just as much.

A dedicated virtual assistant may be working remotely, yet they’ll have access to sensitive client data and case files. That means they should approach confidentiality with the same care you’d expect from an in-house employee.

Always ask about their familiarity with confidentiality protocols, data handling practices, and whether they’re comfortable signing agreements that protect client privacy.

It’s also smart to dig into their background with legal software and the type of onboarding process they’re used to. Someone who can quickly adapt to your systems will save you from having to spend weeks training them on the basics.

Beyond the technical side, cultural fit plays a big role. A good assistant doesn’t just complete all the tasks you assign. Beyond that, they mesh well with your team’s communication style and workflow.

So, ask yourself: Will this person handle client interactions in a way that reflects the professionalism of your firm? Do they seem organized and responsive?

Choosing someone who respects privacy, adapts quickly, and works in sync with your team can make the difference between just filling a role and finding long-term support.

Where to Find Virtual Legal Assistants

Once you’ve decided you need extra help, the next step is figuring out where to actually find it.

The good news is there are plenty of places to look for legal virtual assistant services, but the best option depends on your budget, the kind of work you need covered, and how much oversight you want.

Common routes include:

• Freelance platforms: Sites like Upwork or Fiverr give you access to a wide pool of on-demand support. You can hire someone for short-term projects like drafting legal documents or handling administrative support without committing to a long-term arrangement.
• Specialized agencies: Agencies that focus on legal support can match you with assistants trained in legal operations, client intake, e-filing, or even bookkeeping professionals for billing. They’re usually more reliable but can cost more, and some niche specialists may be harder to find.
• Referrals from the legal profession: Asking colleagues or bar associations often leads to trusted recommendations. A referral can give you confidence that the assistant has real experience in a law firm setting.

Each path has trade-offs, but with the right search, you’ll find support that fits your needs and makes running your practice far smoother.

Questions to Ask During the Hiring Process

Asking the right questions during the interview will help you gauge whether they can truly support your firm’s needs and free you from the time-consuming tasks that slow you down.

Consider asking:

• Do you have experience with legal software? Look for comfort with case management systems and document management, since that’s where many assistants spend time.
• Are you familiar with legal databases? Research support during case preparation is easier when an assistant knows how to locate statutes, rulings, and references tied to legal procedures.
• How do you handle client confidentiality? Assistants will interact with sensitive details from both prospective and existing clients, so they must follow strict privacy practices.
• What’s your availability and time zone? Confirm they can respond promptly, help track critical deadlines, and adapt to your work hours.
• Have you managed intake before? The ability to handle client intake (gathering forms, organizing information, and scheduling meetings) adds real value from day one.

As you may have observed, these questions go beyond basic skills and help you find someone who can seamlessly support both your team and your clients.

Still, they’re just a place to start. You can add more based on your firm’s size, practice areas, and the kind of support you expect from a virtual assistant.

Power Your Practice With Virtual Assistants AND Briefpoint

A virtual assistant for lawyers can handle calendar management, research, billing, and client communication. In doing so, they can genuinely lighten the load so attorneys can focus on higher-value work.

But some parts of practice, like discovery, call for more than administrative help.

Briefpoint is the right AI-powered tool to handle that. Our AI-powered platform is built specifically for the legal field, designed to take the most tedious drafting work off your desk and turn it into accurate, ready-to-use outputs.

From automating discovery responses to preparing legal documents, Briefpoint helps both attorneys and their assistants cut hours of manual effort.

With Briefpoint, firms get:

• Faster document preparation and review
• Automated formatting and organization of discovery responses
• Reliable accuracy that reduces human error
• More time for case strategy and client advocacy

When you combine the everyday support of a virtual assistant with the automation of Briefpoint, your practice gains the balance of personal service and advanced legal tech.

If you’re ready to see how Briefpoint can support your practice (and your assistants), don’t wait. Book a demo with Briefpoint and watch how much easier your workflow can be.